Refund and Cancellation Policy

Last updated: 23 September 2026

We want you to buy a pass only if the Service actually helps you. This policy explains when we refund.

1. Nothing renews

Every pass is a one-time purchase for a fixed duration. There is no subscription, no recurring charge and no auto-renewal, so there is nothing to cancel to avoid a future charge. When a pass expires, access ends — except under the pass guarantee in section 3 of our Terms, which continues access at no charge.

2. Refund window

You may request a full refund within 7 days of purchase if you have not made substantial use of the paid features. "Substantial use" means having Schreiben or Sprechen graded in a full mock examination, or using more than a small number of AI evaluations for the level you purchased.

Because access is delivered instantly and in full, we cannot refund a pass that has already been used substantially. This is stated here before you pay, not after.

3. We refund in full, outside that window, when it is our fault

• You were charged more than once for the same pass.
• Payment succeeded but access was not granted and we cannot fix it.
• The paid features were unavailable for a prolonged period during your pass.
• You bought a pass for the wrong level and have not used it — we will move it to the correct level or refund it.

4. How to request one

Write to us from the email address on your account via our contact page, stating the payment reference and the reason. We reply to every request within 3 business days.

5. How refunds are paid

Approved refunds are issued through Razorpay to the original payment method. Once approved, the amount reaches you in 5-7 business days, depending on your bank. We do not refund to a different account or by any other route.

6. If we cancel

If we suspend an account for breaching our Terms, no refund is due. If we withdraw the Service itself, we refund the unused portion of every active pass.